Refund Policy

Refund Policy

OVERVIEW

Purchasing a custom-made dental appliance from Dental Lab Direct is not like purchasing an off-the-shelf product from a retailer. As with any company that creates a truly custom-made product, we can never recoup the amount of work we put into your appliance.

Please remember we are not designing your appliance to your mouth but a dental impression made by you. If the appliance you received is not fitting correctly this is because it was made from an inaccurate impression and NOT faulty craftsmanship. 

We are happy to always work with our customers and will try our best to meet your expectations. We put our hearts into making quality dental products and aren’t satisfied until you are.

 

REFUNDS

Due to hygienic concerns, custom-made dental appliances and impression kits are non-refundable. However, we make every attempt to ensure you are satisfied with your experience with Dental Lab Direct.

If you received your completed custom-made device and it does not fit, you are eligible to retake your impression one (1) time, and Dental Lab Direct will remake a new device at no charge. Please note the following conditions:

  – The original non-fitting device must be returned within thirty (30) days of receipt.
  – The returned device cannot show any signs of wear or damage.

If you decide to cancel your order before sending your impressions to us, you will be fully refunded minus the impression kit fee ($59), delivery charges, and payment plan/credit card surcharges when applicable.

  – Custom-Made Appliances: All return requests must be submitted within 6 months from the original date of purchase.



Accessories and Easy Dentures: Return requests must be received back unopened within 30 days of the purchase date. After inspection, a 10% restocking fee and shipping charges will be subtracted from your refund amount.


All refunds will be issued directly to your original payment method.

 

APPLIANCE ADJUSTMENTS AND REDOS

Is your new appliance not fitting exactly the way you like? No worries, we are happy to make FREE adjustments (up to 2 adjustments per order) or a remake (1 remake per order) to your appliance within the 30-day warranty timeframe.

Just contact our customer support team by email at [email protected] to discuss how we can make it right.

Please note the details of our warranty policy:

  – The 30-day warranty starts when your final product has been delivered.
  – The DLD warranty covers adjustments, remakes, cracks, fractures, or denture tooth loss at no cost to you.
  – Dental Lab Direct will not remake, repair, or replace your appliance due to any of the following: loss, discoloration, normal wear, neglect, hypersensitive issues, or abuse.

 

SHIPPING RETURNS

To return your product, mail to:

Dental Lab Direct

333 S.Tamiami Trl.

Suite 305

Venice, Florida 34285

 

Customers are reposible for paying for their own shipping costs for returning their item. If you are returning a more expensive item, you may consider using a trackable shipping service or purchasing shipping insurance. Be sure to create a packing slip, click here, and include your name, order number, and the reason for the return. 

NEED HELP?

Contact us at [email protected] for questions related to our services or policies.

You agree that all warranties, returns, and credits are at the sole discretion of Dental Lab Direct and that total liability is limited to the purchase amount of the product.

  • You confirm that you have consulted with a dentist before the use of these products.
  • You acknowledge that Dental Lab Direct and its employees are not dentists or physicians, and your use of these products is your sole discretion, risk, and liability, and thereby indemnify Dental Lab Direct of damages and/or injuries related to the use of these products.