Refund Policy

Refund Policy

OVERVIEW

Purchasing a custom-made dental appliance from Dental Lab Direct is not like purchasing an off-the -shelf product from a retailer. As with any company that creates a truly custom-made product we can never recoup the amount of work we put into your appliance. Please remember we are not designing your appliance to your mouth but a dental impression made by you. If the appliance you received is not fitting correctly this is because it was made from an inaccurate impression and NOT faulty craftsmanship.  We are happy to always work with our customers and will try our best to meet your expectations. We put our hearts into making quality dental products and aren’t satisfied until you are.

REFUNDS

Due to the hygienic concerns, custom-made dental appliances and accessories are non- refundable, but we do make every attempt to ensure that you are satisfied with your experience with Dental Lab Direct. In the event you received your completed custom-made device and the device does not fit, you are eligible to retake your impression one (1) time and Dental Lab Direct will remake a new device at no charge. The original non-fitting device must be returned back within thirty (30) days of receiving and cannot show any signs of wear or damage.  If you decide to cancel your order during the impression taking process you will be fully refunded minus the impression kit fee ($59), delivery charges and any payment plan surcharges when applicable. 

APPLIANCE ADJUSTMENTS AND REDOS

Is your new appliance not fitting exactly the way you like? No worries, we are happy to make FREE adjustments to your appliance within the 30 day warranty timeframe. Just contact our customer support by email [email protected] to discuss how we can make it right. Dental Lab Direct”s 30 day warranty covers, any adjustments, breaks, cracks, fractures, or denture tooth loss at no cost to you. However, Dental Lab Direct will not remake, repair or replace your appliance due to any of the following: loss, discoloration, normal wear, neglect,  hypersensitive issues or abuse.

SHIPPING RETURNS

To return your product, mail to:

Dental Lab Direct
4145 W. Peterson Ave. 2nd fl
Chicago, IL. 60646

You will be responsible for paying for your own shipping costs for returning your item. If you are returning a more expensive item, you may consider using a trackable shipping service or purchasing shipping insurance. Be sure to create a packing slip click here and include your name, order number and the reason for the return. 

NEED HELP?

Contact us at [email protected] for questions related to our services or policies.

You agree that all warranties, returns, and credits are at the sole discretion of Dental Lab Direct and total liability is limited to the purchase amount of the product.

  • You confirm you have consulted with a dentist prior to the use of these products.
  • You acknowledge that Dental Lab Direct and its employees are not dentists or physicians and your use of these products are your sole discretion, risk and liability, and thereby indemnify Dental Lab Direct of damages and/or injuries related to the use of these products.