Refund Policy

Refund Policy

DLD is flexible when it comes to returns.

Have to return an item your not completely satisfied with? A custom dental appliance can be returned within 60 days of the purchase and our dental accessories can be returned within 30 days.

A custom dental appliance or dental accessory must not show any heavy signs of wear or be modified in any way to receive full credit.

If your 1st custom dental appliance does not fit, you have an option to take a 2nd impression at no charge, or we can refund you full credit without a 2nd attempt. The customer has one (1) complimentary retake impression putty kit and one (1) adjustment to their custom appliance. If Dental Lab Direct notifies you about a poorly taken impression and you still want to proceed, the return policy will be voided.

When a refund or adjustment is requested after the 1st or 2nd attempt, it is the customers responsibility to return the undamaged dental appliance back to Dental Lab Direct 60 days before the date of purchase. When a refund is requested 2 days after the purchase, the customer is responsible for the cost of the impression kit. In the event the customer requests a refund during the fabrication of their custom appliance a refund cannot be granted, and store credit will be given which can be used anytime, but non- transferable.

Return address:
Dental Lab Direct
4145 W. Peterson Ave. 2nd Floor
Chicago, IL. 60646

Customers will be fully refunded for the custom appliance, with exception of the impression kit. The impression kit will be charged to the customer for the cost it is currently being sold for. Refunds will be processed immediately, but may take 30-60 days to show on your credit card.