Purchasing a custom-made dental appliance from Dental Lab Direct is not like purchasing an off-the -shelf product from a retailer. As with any company that creates a truly custom-made product we can never recoup the amount of work we put into your appliance. Please remember we are not designing your appliance to your mouth but a dental impression made by you. If the appliance you received is not fitting correctly this is because it was made from an inaccurate impression and NOT faulty craftsmanship. We are happy to always work with our customers and will try our best to meet your expectations. We put our hearts into making quality dental products and aren’t satisfied until you are.
All services are non-refundable, but we do make every attempt to ensure that you are satisfied with your experience with Dental Lab Direct. In the event you received your completed custom-made device and there is an issue with the fit, you are eligible to retake your impression one (1) time and Dental Lab Direct will remake a new device at no charge. The original non-fitting device must be returned back and cannot show any signs of wear or damage.
Impression kits, impression putty and impression trays are non-refundable items due to their hygienic nature. All other accessories have a 30 day return policy from the purchase date. A 10% restocking fee, and shipping cost will be withdrawn from your original purchase price.
APPLIANCE ADJUSTMENTS AND REDOS
Is your new appliance not fitting exactly the way you like? No worries, we are happy to make FREE adjustments to your appliance within the 60 day warranty timeframe. Just contact our customer support by email [email protected] to discuss how we can make it right. Dental Lab Direct’s 60 day warranty covers, any adjustments, breaks, cracks, fractures, or denture tooth loss at no cost to you. However, Dental Lab Direct will not remake, repair or replace your appliance due to any of the following: loss, discoloration, normal wear, neglect or abuse.
To return your product, mail to:
Dental Lab Direct
4145 W. Peterson Ave. 2nd fl
Chicago, IL. 60646
You will be responsible for paying for your own shipping costs for returning your item. If you are returning a more expensive item, you may consider using a trackable shipping service or purchasing shipping insurance. Be sure to create a packing slip click here and include your name, order number and the reason for the return.
Contact us at [email protected] for questions related to our services or policies.