Refund Policy

Refund Policy

DLD is flexible when it comes to returns.

Have to return an item your not completely satisfied with? A custom dental appliance can be returned within 60 days of the appliance’s last shipping date and most of our dental accessories can be returned within 30 days of purchase. Non-refundable accessories are Impression kits, impression putty and impressions trays due to their hygienic nature.

A custom dental appliance or dental accessory must not show any heavy signs of wear or be modified in any way to receive full credit. The 60 day warranty applies to the fit and function of the appliance. Dental Lab Direct is not responsible for incorrectly chosen tooth or gum color choices made by the customer.

If your 1st custom dental appliance does not fit properly or needs adjustment, you have the option to send the appliance back for an adjustment or you can be refunded. The customer has one free (1) adjustment to their custom appliance and/or one (1) redo of their appliance if the appliance is not fitting. When Dental Lab Direct notifies the customer about a poorly taken impression or missing information and the customer wants to proceed, the return policy will be voided.

When a refund or adjustment is requested it is the customers responsibility to return the undamaged dental appliance back to Dental Lab Direct 60 days prior to the final shipping date. When making the return please include your full name, order number, email, mailing address and reason for the return with the appliance. If a refund is requested 2 days after the purchase, the customer is responsible for the cost of the impression kit. In the event the customer requests a refund during the fabrication of their custom appliance a refund cannot be issued.

Return address:
Dental Lab Direct
4145 W. Peterson Ave. 2nd Floor
Chicago, IL. 60646

Customers will be fully refunded for the custom appliance, with exception of the impression kit, expedited shipping costs and applicable taxes. The impression kit will be charged to the customer for the cost it is currently being sold for. Refunds will be processed immediately, but may take 5-10 days to show on your credit card balance.

If you placed your order less than 60 days ago, please click here to create a packing slip for your return.