Refund Policy
OVERVIEW
Understanding Your Custom-Made Appliance
Your Dental Lab Direct appliance is made specifically for you using the dental impressions you provide. Because each appliance requires personalized materials and labor and cannot be resold, it is non-refundable.
An accurate impression is essential for a comfortable fit. Since we create your appliance from your impressions rather than examining your mouth in person, an inaccurate impression can affect how it fits.
If your appliance does not fit correctly, please contact us. We’ll work with you to address the issue through the adjustments or remake options available under our warranty.
We take pride in creating quality dental appliances and helping you achieve a comfortable fit.
REFUNDS
Custom Dental Appliances and Impression Kits
For hygiene reasons, custom-made dental appliances and impression kits are non-refundable. However, we want you to be satisfied with your Dental Lab Direct experience.
If your completed appliance does not fit, you may retake your impressions one time, and we will remake your appliance at no charge. To qualify, you must return the original appliance within 30 days of receiving it. It must show no signs of wear or damage.
Canceling Your Order
If you cancel before sending us your impressions, we will refund your payment minus:
- The $59 impression kit fee
- Delivery charges
- Any applicable payment plan or credit card surcharges
Returning Accessories and Easy Dentures
Accessories and Easy Dentures must be returned unopened and received by us within 30 days of the purchase date.
After we inspect the returned items, we will issue your refund minus a 10% restocking fee and shipping charges.
All refunds will be issued to the original payment method.
Refunds for custom orders must be requested within six (6) months of the original purchase date. Refunds requested more than six (6) months after the purchase date will not be accepted.
APPLIANCE ADJUSTMENTS AND REDOS
30-Day Fit and Adjustment Warranty
If your new appliance does not fit comfortably, we’re here to help. We offer free adjustments or a remake within 30 days of receiving your appliance.
Email support@dldsmiles.com to discuss the fit and next steps.
What the Warranty Covers
Our 30-day warranty also covers breaks, cracks, fractures, or denture tooth loss at no cost to you.
The warranty does not cover lost appliances, discoloration, normal wear and tear, neglect, sensitivity issues, or damage caused by abuse.
SHIPPING RETURNS
To return your product, mail to:
Dental Lab Direct
333 S. Tamiami Trl. Suite 305
Venice, Florida 34285
You will be responsible for paying for your own shipping costs for returning your item. If you are returning a more expensive item, you may consider using a trackable shipping service or purchasing shipping insurance. Be sure to create a packing slip, click here, and include your name, order number, and the reason for the return.
NEED HELP?
Contact us at support@dldsmiles.com for questions related to our services or policies.
You agree that all warranties, returns, and credits are at the sole discretion of Dental Lab Direct and that total liability is limited to the purchase amount of the product.
- You confirm that you have consulted with a dentist before the use of these products.
- You acknowledge that Dental Lab Direct and its employees are not dentists or physicians, and your use of these products is your sole discretion, risk, and liability, and thereby indemnify Dental Lab Direct of damages and/or injuries related to the use of these products.
