You have questions, we have answers. If you’re
still not completely sure about our process
send us an email at
or give us a call at 888-591-2220

Will taking my teeth impressions be Difficult?

Your teeth impressions are the foundation for your appliance either fitting your mouth perfectly or not fitting at all, so please read the step-by-step procedure manual carefully and check out our instructional video. Just follow the simple step- by- step instructions and your impressions will turn out great. The whole process should not take more than 15 minutes. Remember, were here for you every step of the way so get in touch with us if you have any questions. If your not sure your impression turned out OK, you can always snap a picture of it and email the photo of your impression to

How does Dental Lab Direct charge so much less than the dentist?

First off, yes, you will be receiving the same exact dental appliances as your dentist would provide you! We have been working exclusively with dental professionals for over 20 years and are now open to the public. It’s very expensive for a dentist  to run a dental office, and that costly overhead gets passed onto you. At Dental Lab Direct we are able to provide you  with dentist quality dental appliances without the costly markup because our overhead costs are so much lower.

What’s the difference between Dental Lab Direct appliances and the ones I can purchase from the drug store/pharmacy?

Over-the-counter and boil-and- bite products can be purchased for a lower price than Dental Lab Direct, that’s because their products are mass-produced and do not provide you with a custom fit specifically designed to your mouth. Using a cheap over-the-counter product will never fit as well or last as long, and can sometimes cause more problems than solutions.

What happens after I place an order?

When your order is placed on the web site you will receive a “Thank You” page, which will have an online confirmation number on it. This is confirmation that your order has successfully been placed. Your order is then sent over a secure connection to Dental Lab Direct. If there are any problems with your order, one of our Sales & Service specialists will contact you by phone or e-mail.

We process and dispatch all orders within 1 business day, so you can expect your order delivered within  2-5 days, depending on your chosen delivery service. An automated tracking number will be emailed to you once your shipment is in transit. If you feel you did not receive your tracking number please check your spam folder.

If you still have questions, Email us, or call us at 888-591-2220


Can someone help me to choose the right dental appliance?

We understand everyone has different needs, and that’s why at Dental Lab Direct there is always a knowledgeable technician on staff  to assist you. We listen to our customers and will help assist you with the best solution that will  fit your lifestyle and budget.

What if my appliance becomes uncomfortable?

Just like wearing a new pair of shoes a new appliance can take a little time getting used to. We don’t recommend  you wear your new appliance all day the moment you receive it. Let your mouth get used to the appliance and gradually work up to wearing it full time.  A few things you can do to combat discomfort is, first and foremost, speak with a dentist, they can make a slight adjustment for a minimal charge. You can also call us to arrange sending your appliance back to our lab for a complimentary adjustment. These are a few alternatives you can do in the meantime.

– Eat soft foods

– Remove appliance when sleeping

– Clean daily

– Gradually work your way up to using your appliance all day

– Use an over-the-counter denture relief cream or gel

How can I return my appliance back to DLD for an adjustment or refund?

If you need to return your appliance back to us for an adjustment or refund please fill out the packing slip and include it with your appliance. Dental Lab Direct offers 1 complimentary adjustment to  your appliance and a 60 day “Money Back” guarantee.

If you placed your order less than 60 days ago, please click here to create a packing slip for your return.

How soon can I expect my appliance and what is the shipping policy?

Expect your appliance to be delivered in about 3 weeks from the time you sent out your impression kit. Since all appliances are made to order a guaranteed delivery date cannot be determined. FREE 3 way shipping using USPS First-Class is used to deliver your items right to your door. USPS Priority Express is also offered for an additional fee. Shipments include a tracking number, so you can monitor its progress.

How do I care and clean for my appliance?

Daily cleaning and caring for your appliance will help extend its life and functionality.

– Immediately rinse with warm water (not hot) and a mild soap after wearing as soon as possible to remove debris and loosen any plaque buildup. Use a soft bristle toothbrush to lightly scrub appliance. Do not use toothpaste or any other abrasives, as it may scratch your appliance.

– Always thoroughly dry your appliance. Do not store a wet appliance in a closed container. Store you appliance in the plastic container you received when not being used.

Restrictions and warnings

Do not use: if you can wiggle your teeth; if you have any current tooth pain; if you have any oral sores, gum disease, or bleeding gums.

Ask your dentist before use: if you have any loose fillings, loose caps, or cavities without fillings; if you have clicking in your jaw, jaw pain, tooth pain, facial pain, or have a difficult time chewing; and/or if you have serious breathing, respiratory or other health issues.

Stop use Immediately: if you develop sores, gum irritation or bleeding; if the product disrupts your breathing, causes any pain or discomfort, or gagging; if the product changes the way you bite lasting more than 10 minutes after the appliance has been removed.

These statements have not been evaluated by the Food and Drug Administration. These appliances are not intended to diagnose, treat, or prevent any disease.

We’ve got you covered

Whether you’re looking to protect your teeth, add on a few, or enhance your existing smile, Dental Lab Direct is here to help improve your life without having to break the bank.

Shop Now