Frequently Asked Questions

1. Order online. Choose your appliance and place your order.
2. Take your impressions. We’ll send a simple at-home kit with instructions.
3. Send them back. Use the prepaid return label included in your kit.
4. We handcraft your appliance. Our lab creates your custom device to fit your exact anatomy.
5. Receive your finished product. Most orders arrive within 3–4 weeks after we receive your impressions.
   
   

You’ll have a real technician available to answer questions at any step.

We’re a professional dental lab with over 25 years of experience. Dentists send work to labs like ours, which we ship directly to you. This cuts out the middleman and passes savings on to you without sacrificing quality.

We don’t bill insurance directly, but many customers use their HSA or FSA cards to pay for their appliances. You can also check with your insurance provider to see if they offer reimbursement for lab-direct dental appliances.

Yes! We offer Klarna, Partial.ly, and Afterpay with flexible, interest-free options and no credit check.

Our impression kits come with full written instructions and an online video tutorial.

If you need help, contact us. A technician can review your photos or video to make sure your impressions are perfect before fabrication.

After we receive your impressions, appliances are typically completed in 3–4 weeks and shipped via USPS or UPS.

Transit time is usually 2–5 business days, depending on location.

Of course! You can reach us at 1-888-591-2220 or info@dldsmiles.com. We’ll respond within 24 hours. A technician can help you choose the right product for your needs.

Yes, we do ship to Canada. Please note that all pricing on our website is listed in US dollars.
The specific shipping costs and any applicable duty fees for your order will be determined and displayed during the checkout process.

Partial dentures replace one or more missing teeth and are made to blend naturally with your existing smile. Each one is custom-made by hand to your unique bite using FDA-approved materials.

• Flexible partial dentures — lightweight, metal-free, and comfortable
• Nesbit flexible partials — discreet and comfortable
• Acrylic partials — cost-effective and easily adjustable

Yes! Start with soft foods and gradually reintroduce tougher textures as you adjust. Avoid overly sticky foods during the first week.

We recommend removing it at night to give your gums time to rest and to extend the life of your appliance.

Every order includes a 30-day free adjustment warranty.

If your device feels loose or tight, contact us. We’ll email you a prepaid return label, make the necessary adjustments, and send it back at no charge.

No worries. Our 30-day warranty covers breaks, cracks, and defects. We’ll replace or repair it for free.

With regular care, partials typically last 3–5 years or more.

Full dentures replace all the teeth in a top or bottom arch, while partial dentures fill in only missing teeth. Both are made with the same high-quality materials and attention to detail.

Yes, but go slow at first. Start with soft foods cut into small pieces and chew evenly on both sides. You’ll adapt quickly with regular use.

We recommend removing it overnight to let your gums rest and to prevent excess wear.

• Rinse after meals
• Brush gently with a denture brush and mild soap (no toothpaste)
• Soak overnight in a denture cleaning solution
• Avoid hot water and bleach-based products

With Easy Dentures, you can customize and refit your denture up to 20 times.

• Night guards protect teeth from grinding and clenching.
• Anti-snore devices gently reposition the jaw to open your airway and reduce snoring.

Yes. By reducing grinding and tension, a properly fitted night guard can relieve pressure on the jaw joint (TMJ).

They may reduce mild snoring, but aren’t a medical replacement for a CPAP machine. Always consult your physician for diagnosed sleep apnea.

Typically 1–3 years, depending on usage and care.

Yes, our retainers are made from clear, durable plastic and fit precisely to your teeth. They are perfect for post-orthodontic retention.

Yes! Our whitening trays are thin, flexible, and custom-fitted for even gel distribution and comfort.

Yes. Our custom sports guards are designed for optimal protection and comfort, providing better fit and breathability than store-bought boil-and-bite versions.

• Rinse after eating or wearing
• Brush gently with a soft toothbrush and mild soap
• Soak overnight in a cleaning solution (if applicable)
• Avoid hot water, toothpaste, or harsh chemicals
• Store in your case when not in use

Every order includes a 60-day warranty covering cracks, breaks, or poor fit.

We also offer free adjustments for 30 days — just contact us, and we’ll provide a prepaid return label and fix it promptly.

Yes! Once your impressions are on file, we can easily remake your device without needing a new kit.